Kajabi IntensiveĀ Client Agreement
You ("Client") agree to retain Susie Hines of Elevating Expertise ("Service Provider") to provide some combination of the following services; online business strategy, marketing guidance, messaging strategy, and Kajabi-specific tech implementation, including but not limited to creation of landing pages, funnels, email sequences, offers, and products, packaged under a Kajabi Intensive Experience, and agree to the terms and conditions as set forth in this Agreement.
During this intensive, Service Provider agrees to devote 7-8 hours on assignments to be determined by Client, as well as 30 days of post-intensive email support.
Work will be performed at the offices of Service Provider, but occasionally may take place at other locations, as required. Work priority and scheduling will be at the discretion of Client. Work will normally occur between the hours of 10am - 5pm ET on weekdays.
During the 30 days of post-intensive support, the Client will be able to email or message Service Provider with any questions or concerns about the work that was performed during the intensive, and will receive a reply via email, message or video tutorials. This support does not cover additional design or website work that exceeds what was done during the intensive. If the Client has additional work that needs to be performed, Client will have the option to book another day or a half-day intensive.
The total amount due for a full Kajabi Intensive shall be split equally in half. The first payment is due and payable at the time of booking as a nonrefundable deposit.
Payment to Service Provider of such fees shall constitute payment in full for the performance of the Services. The deposit is nonrefundable, but may be transferred ONCE to another date or service with 7 daysā€™ prior written notice.Ā There is no option to reschedule a second time.Ā In the event that the Client is not ready for the new date, the 50% deposit will be forfeited and the VIP Day will be terminated.
The Client's deposit is valid for 90 days after the initial 50% deposit is paid, and must be used within that time frame. In the event the VIP Day fails to occur within 90 daysĀ after the initial 50% deposit is paid, or the Client fails to request a new date at least 7 days prior to their booked appointment, the deposit will be forfeited, and the VIP day will be terminated. If the Client wishes to reschedule beyond 90 days, the original deposit may, at the Service Provider's discretion, be applied to a new booking at the current VIP Day rate, which may or may not be higher than the original booking rate.
Services in addition to the intensive will be made available by Service Provider at the current daily or half-date rate, and will be billed separately. Any expenses exclusive of normal overhead are not included in this agreement and will be billed separately. Examples of such expenses are: stock images, premium font licenses, and 3rd party application services.
The results of any and all work performed by Service Provider for Client, including original creative work, will remain the property of the Client. Client may use this material in any way deemed appropriate.
Client understands that any written statements, images, audio recordings or video recordings of Client while participating in the intensive and made on behalf of the Service Provider may be used in connection with publicizing and promoting the Service Provider. Client authorizes the Service Provider to use their name, brief biographical information, and the written or recorded statements.
Client understands that any work product created by the Service Provider may be used as an example of Service Providerā€™s work experience and style, such as in a Portfolio.
Any files related to the project will be shared with the Client through Google Drive, Loom, Dropbox, Dubsado, markup.io, Canva or email on the VIP date. Client is responsible for saving any files by downloading to their own device or making their own copy in Google Drive, including any video tutorials created by Service Provider. Requests to the Service Provider for files to be re-sent will not be guaranteed.
